- Shipping & Delivery
With the exception of some items clearly listed as "clearance, as is, no returns" our warranty policy is very simple:
WE STAND BEHIND EVERYTHING WE SELL, CUSTOMER SATISFACTION GUARANTEEDIf you have any problems with a purchase please contact us
Return privilege:All goods are sold with a seven-day( from receipt of order) "no questions asked" return policy. No returns will be accepted without a return number. Goods must be returned in the same condition as received. We offer a full refund less shipping. We reserve the right to charge a 20% restocking fee on all SPECIAL ORDER items.
Used airsoft products and equipment:All goods will be supplied in sound working condition unless otherwise specified. If you have any concerns please request clarification before purchasing.
Manufacturer's Warranty:We do not refer our customers directly to the manufacturer but handle all claims ourselves, "in house". In extreme cases we have even replaced customers airsoft products and then claimed from the manufacturer, we have also cannibalized parts from new in stock airsoft products to expedite claims. Under no circumstances attempt to return a airsoft parts or products direct to an overseas manufacturer with out first consulting with us. With all Claims we need a copy of your purchase invoice or the invoice number.
The shipping choices for online orders shipped within Canada and internationally are Detailed below. Orders placed after 2 PM EST will ship on the NEXT BUSINESS DAY. We try to ship all orders within 24 business hours. Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
IF YOU GET PRODUCT FROM BB BASTARD, AS A RETAILER OR A DIRECT CUSTOMER, THAT IS DAMAGED IN ANY WAY:
- Take a picture of the damaged bags AND the packaging it arrived in, making note of any crush points, tears, puncture etc on the PACKAGING
- Send the pics to us stating how many bags are damaged to firstname.lastname@example.org and QUOTE YOUR ORDER or INVOICE NUMBER
- We REFUND you for the retail cost + tax documented damaged bags IMMEDIATELY and start a claim with our shipper. You DO NOT wait for a refund.
DAMAGED PRODUCT IS COVERED BY US 100%. PLEASE DO NOT THROW THAT DAMAGED PRODUCT AWAY WITHOUT TAKING PICTURES, OR BELIEVE THAT YOU HAVE TO EAT THE COST OF DAMAGED PRODUCT!
We must remit HST on all shipments, regardeless of the province the order orignates from.
Delivery Standards*: Canada
We offer the following Canada Post products for delivery in Canada:
Canada Post - Parcel Delivery Standards - Canada Region Priority™ Next A.M Xpresspost™ Regular Parcel Local Next A.M. Next Day Up to 2 days Regional Next A.M. Next Day 3 up to 5 days National Next A.M. up to 2 days 4 up to 9 days
To look up the domestic delivery standards for a specific origin and destination use the delivery standards tool.
Letters Local 2 business days
Within a Province 3 business days
National 4 business days* Delivery standards are within business days for items sent between major urban centres and are dependent upon origin and destination. All Canada Post services (including without limitation, delivery guarantees) are subject to terms and conditions.
Delivery Standards*: U.S.A
We offer the following 3 Canada Post delivery services to the U.S.A.
Parcels and Letters Priority™ Worldwide - Next business day by noon**
Xpresspost™ - USA - 3, 4 and 5 business days
Expedited Parcel™ - USA in as little as 6 days* Delivery standards are within business days for items sent between major urban centres and are dependent upon origin and destination. All Canada Post services (including without limitation, delivery guarantees) are subject to terms and conditions. **Delivery standards are in business days between major urban centres. Some restrictions apply. See the Priority™ Worldwide terms and conditions for details.
Delivery Standards*: International
We offer the following Canada Post products for the International delivery:
Parcels and Letters Priority™ Worldwide -2 to 3 days***
Xpresspost™ - International -In as little as 4 days
International Parcel - Air In as little as 6 days**
International Parcel - Surface 4 up to 6 weeks**
- * Delivery standards are within business days for items sent between major urban centers and are dependent upon origin and destination. All Canada Post services (including without limitation, delivery guarantees) are subject to terms and conditions. ** Service expectation only; no service delivery standard *** Delivery standards are in business days between major urban centers. Some restrictions apply. See the Priority™ Worldwide terms and conditions for details. Are delivery standards guaranteed?
- Privacy & Security
What information do we collect?We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we disclose the information we collect to outside parties?We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Neit Designs Co. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party linksIn an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Questions and FeedbackWe welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue directly to email@example.com.
Terms and ConditionsPlease also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
- Conditions of Use
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of BB Bastard/Stillwater Consulting Limited The collective work includes works that are licensed to BB Bastard/Stillwater Consulting Limited Copyright 2009, BB Bastard/Stillwater Consulting Limited ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with BB Bastard/Stillwater Consulting Limited or purchasing BB Bastard/Stillwater Consulting Limited airsoft products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with BB Bastard/Stillwater Consulting Limited or to purchase BB Bastard/Stillwater Consulting Limited products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BB Bastard/Stillwater Consulting Limited You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of BB Bastard/Stillwater Consulting Limited used in the site are trademarks or registered trademarks of BB Bastard/Stillwater Consulting Limited unless otherwise described or labeled.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, BB Bastard/Stillwater Consulting Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. BB Bastard/Stillwater Consulting Limited does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. BB Bastard/Stillwater Consulting Limited does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
BB Bastard/Stillwater Consulting Limited shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if BB Bastard/Stillwater Consulting Limited has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a BB Bastard/Stillwater Consulting Limited product is mistakenly listed at an incorrect price, BB Bastard/Stillwater Consulting Limited reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BB Bastard/Stillwater Consulting Limited reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BB Bastard/Stillwater Consulting Limited shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by BB Bastard/Stillwater Consulting Limited without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
BB Bastard/Stillwater Consulting Limited may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to BB Bastard/Stillwater Consulting Limited.
Your use of this site shall be governed in all respects by the laws of the Province of Ontario, Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of BB Bastard/Stillwater Consulting Limited products) shall be in the provincial or federal courts located in Toronto, Ontario. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of BB Bastard/Stillwater Consulting Limited products) must be commenced within one (1) year after the claim or cause of action arises. Failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. BB Bastard/Stillwater Consulting Limited may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a BB Bastard/Stillwater Consulting Limited or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
BB Bastard/Stillwater Consulting Limited does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, BB Bastard/Stillwater Consulting Limited is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, BB Bastard/Stillwater Consulting Limited reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to BB Bastard/Stillwater Consulting Limited in its sole discretion.
You agree to indemnify, defend, and hold harmless BB Bastard/Stillwater Consulting Limited , its officers, directors, employees, agents, licensor's and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, BB Bastard/Stillwater Consulting Limited may link to sites operated by third parties. However, even if the third party is affiliated with BB Bastard/Stillwater Consulting Limited, BB Bastard/Stillwater Consulting Limited has no control over these linked sites, all of which have separate privacy and data collection practices, independent of BB Bastard/Stillwater Consulting Limited These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, BB Bastard/Stillwater Consulting Limited seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).